Rochester Senior AdvisorHighlands Living Center is a 122-bed Medicare- and Medicaid-certified nursing home at 500 Hahnemann Trail, Pittsford, in the Town of Pittsford, Monroe County, operating under NYSDOH certificate 2763300N. CMS gives Highlands Living Center an overall rating of 2 out of 5 stars in Care Compare data as of October 1, 2026.
How does CMS rate Highlands Living Center in Pittsford, NY?
CMS gives Highlands Living Center an overall rating of 2 out of 5 stars; its health inspection rating is 2, staffing 2 and quality measures 2, each out of 5.
| Measure | Value |
|---|---|
| Overall rating (CMS) | 2 of 5 |
| Health inspection rating (CMS) | 2 of 5 |
| Staffing rating (CMS) | 2 of 5 |
| Quality measures rating (CMS) | 2 of 5 |
| Certified beds / average residents per day | 122 / 115.1 |
| Ownership type (CMS) | Non profit - Corporation |
| Operator chain (CMS) | Not part of a listed chain |
| First certified for Medicare/Medicaid | July 10, 1995 |
| NYSDOH operating certificate | 2763300N, 122 beds on the state roster |
| Operator of record (NYSDOH) | Highlands Living Center Inc |
On an average day it cares for about 115 residents, roughly 94% of its certified beds (above the 91% median across Rochester-area nursing homes).
What deficiencies has CMS recorded at Highlands Living Center?
Inspectors last completed a standard health survey at Highlands Living Center on February 19, 2025; CMS counts 10 health deficiencies in that cycle, 8 from the survey itself and 2 from complaint visits.
One cycle earlier (standard survey June 9, 2023), CMS logged 6 deficiencies; 0 citations came from infection-control inspections. With a local median of 5 deficiencies per latest cycle, this result is higher than most nearby homes.
CMS reports no fines and 0 payment denials in its three-year penalty window.
What do staffing and turnover look like at Highlands Living Center?
CMS's staffing data credits Highlands Living Center with 3.84 nurse hours per resident day, higher than the Rochester-area median of 3.72; RN time is 0.44 hours per resident day, lower than the Rochester-area median of 0.50.
Weekend total nurse staffing runs 3.33 hours per resident per day. Total nursing-staff turnover is 65.3% (higher than the Rochester-area median of 52.1%), and registered-nurse turnover is 71.4%. 1 administrator has left in the CMS measurement period. New York's minimum-staffing law (Public Health Law 2895-b) sets 3.5 hours a day, at least 2.2 from aides and 1.1 from licensed nurses; on CMS's reported figures (2.16 aide, 1.68 licensed) this home falls short of that standard, though the state checks compliance quarter by quarter.
How does Highlands Living Center compare with nearby nursing homes?
With 122 certified beds it is larger than the Monroe County median of 120 nursing home beds; the closest other certified nursing home is Penfield Place in Penfield, about 3.0 miles away in a straight line, rated 5 of 5 by CMS.
| Facility | Miles away | Certified capacity | CMS overall rating | Last CMS health inspection | Deficiencies cited |
|---|---|---|---|---|---|
| Penfield Place 1700 Penfield Rd, Penfield 14526 | 3.0 | 48 | 5 of 5 | January 31, 2025 | 2 |
| The Friendly Home 3156 East Avenue, Rochester 14618 | 3.1 | 200 | 4 of 5 | December 19, 2025 | 7 |
| Crest Manor Living and Rehabilitation Center 6745 Pittsford-Palmyra Road, Fairport 14450 | 3.2 | 75 | 1 of 5 | October 15, 2024 | 19 |
| Fairport Skilled Nursing and Rehab 4646 Nine Mile Point Road, Fairport 14450 | 3.3 | 142 | 3 of 5 | May 13, 2025 | 13 |
| Aaron Manor Rehabilitation and Nursing Center 100 St. Camillus Way, Fairport 14450 | 3.7 | 140 | 5 of 5 | October 24, 2024 | 5 |
What is around Highlands Living Center in Pittsford?
Highlands Living Center sits in the Town of Pittsford, Monroe County; the nearest hospital is Highland Hospital (UR Medicine), about 6.4 miles away by straight line.
The next closest is Strong Memorial Hospital at about 6.8 miles; distances are straight lines, not drive times.
CMS marks it as part of a continuing care retirement community.
What questions does Highlands Living Center's record raise?
Start with the questions its own CMS record raises: ask to see the plan of correction for the 10 deficiencies cited on February 19, 2025, and what changed afterward.
- Nursing turnover of 65.3% is above the local median; ask how many aides on each shift are agency staff.
- At about 94% occupancy, ask about the waiting list and whether short-stay rehab beds are separate.
- CMS records a both council here; ask when it meets and whether families can attend.
- If Medicaid will pay eventually, confirm Highlands Living Center keeps Medicaid residents in the same room after conversion, and how the $50 monthly personal needs allowance is handled.
State record: Highlands Living Center on NYS Health Profiles.
